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酒店道歉信

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酒店道歉信篇一:酒店餐厅道歉信英文

ms. mitsuko iwasaki

3-16-6-804, higashisuna

koto-ku

tokyo, 136-0074

dear ms. iwasaki,

upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been deleted. we understand that you may requested the king size room but actually we could not satisfy your

may the year of the rabbit bring you joy and prosperity.

yours sincerely,

alfred zhuang

front office manager

november 03, 1999

mr. shen nan ping

flat 20f, block 1

robinson heights

8 robinson road

hong kong

dear mr. shen

we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun. 13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb 3887.42.

we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect. mr. shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal. if you have any queries, please do not hesitate to contact us.

your sincerely

alfred zhuang

front office manager

dear mr. shu

i would like to thank you for choosing the china world hotel for your recently stay.

on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appro

酒店道歉信

priate floor and newspaper. during your stay with us on 01- 08th nov.

my apologize once again and thank you for taking time to bring this matter to our attention.

should you have any inquiries, please feel free to contact me.

kind and best regards.

alfred zhuang

front office manager.

dear mr. li

it has been brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of difficulty.

i would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as i assure you that the necessary action gas been taken to rectify the lack of service you should have receive.

unfortunately there was an error in your reservation regarding your arrival date. i am unable to identify where the oversight originated through my investigation however i regret that you were inconvenienced.

sincerely,

alfred zhuang

front office manager

dear sir or madam:

with renewed apologies.

yours sincerely

alfred zhuang

front office manager

mr. ulrich niemann.

director

people-people exchange co.

dear sir or madam:friday 22nd september

many thanks for your fax dated 7th september address to general manager concerning the problems you experienced during your last visit from 29th-30th august. mr. ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf.

mr. niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability. i have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconvenienced in future.

basic courtesy and i assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.

it is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper.

regards

alfred zhuang

front office manager篇二:酒店英语常用口语:禁止规定和道歉用语

酒店英语:禁止规定和征询意见

每个酒店里都有一些禁止规定。这些规定一般是为了给顾客们提供更好的服务。酒店也会征询客人的意见以便提供更好的服务。下面是一些禁止和征询意见的常用表达。

1. please dont smoke here.

请不要在这边抽烟。

2. im afraid its against the hotels regulations.

这是违反饭店规章制度的。

3. what do you think of our service?

您对我们的服务有什么意见?

谢谢您给我们的意见(赞扬、建议)。

5. in our hotel we dont accept tips.

我们饭店是不收小费的。

its our pleasure to serve our guests well.

我们为能为客人服务好而感到高兴。

thank you all the same.

然而,还是要谢谢您。

6. im afraid youll have to pay for the damage.

您必须赔偿。

7. thank you for telling us about it.

谢谢您告诉我们。

8. ill look into the matter right away.

我马上去处理这件事情。

9. i assure you it wont happen again.

我保证此类事情不会再发生。

酒店英语:致谢、道歉用语

当客人提意见的时候,礼貌的做法是要先表示道歉、并感谢对方提出的意见。这次我们就来看看致谢、道歉的常用语。

1. thank you for your advice (information, help).

感谢您的忠告(信息、帮助)。

2. its very kind of you.

您真客气。

不用谢。

4. not at all.

不用谢。

5. dont mention it.

不用谢。

6. its my pleasure. / with pleasure. / my pleasure.

非常高兴为您服务。

7. i am at your service.

乐意为您效劳。

8. thank you for staying in our hotel.

感谢您在我们酒店下榻。

9. im sorry.

很抱歉。

10. excuse me.

对不起。

11. im sorry. its my fault.

很抱歉。那是我的过错。

12. sorry to have kept you waiting.

对不起,让您久等了。

13. sorry to interrupt you.

对不起,打扰您了。

14. im sorry about this. 对此表示抱歉。篇三:中英文对译酒店餐饮欢迎信欢迎信

亲爱的

欢迎您加入xxxxx大酒店餐饮部,我们为拥有您这样的伙伴而自豪。我们希望, 您能对自己的选择感到同样自豪。

在您试用期内,我们将提供《企业文化》,《员工手册》,《部门操作流程》等培训,试用期满时我们将对相关内容进行考核,考核成绩将作为您个人转正和年度考核成绩的组成部分。我们希望您能尽快地融入xxxxxx大酒店餐饮部,成为餐饮部密不可分的一份子,同时也衷心祝愿您在我们xxxxxx大酒店能够度过人生每一段美好的时光,成为您职业生涯发展中最重要的一环,在工作中尽情发挥智慧和才智,分享团队的关荣与温暖,成就您个人的理想和抱负,我们认为您的愉快与工作成功同等重要。

我们同样希望,在您完成本职工作的同时,能与我们一起不断发展、成长,实现自己的人身价值。

酒店道歉信篇二:经典道歉信

道歉信

尊敬的李璇小姐:

收到了您投诉信,我感到非常抱歉。但是,我非常有必要将客人所投诉的内容做以下说明,请省中旅负责人明察!

李璇3人所在的团,是一个共有30人的北京纯玩无购物散拼团,客源来自湖北,安徽等很多地方。团内所有的客人都是当天分两个火车站抵达北京,北京站的客人是早上六点抵达,北京西站的客人是早上六点五十抵达,导游和司机是先去北京站接客人,后转到北京西站接齐所有的客人开始走行程。为防止漏接,我们在北京西站,也安排了专门接站的师傅。

客人是10月23号到早上近七点到的北京,当日,我社在北京西站有两个散拼团同时抵达。其中一个是李璇所在的团,另一个大的散拼团也是接的武汉过来的散拼客人。客人出站后没有找到接站人,给我来了电话,我告知客人稍等,我通知接站人给他打电话。当时有我社的接另外一个团的导游看见了他,并把他交给了接站师傅。可是,不知道客人是什么原因,就是不跟我的师傅走。李璇所在的团是散客拼团,团里的客人都是来自各个地方的客人,有90%的客人在导游或师傅联系到之后都跟随其上了大车,可是李璇三人坚持不上车,并且僵持了将近一个小时,客人一定要求我社接站负责人姜云前去接站,姜云为我社计调部经理,我们所有的客人留的电话都是姜云的电话,并且这只是一个应急电话,我们所有的散客在北京未找到客人后都打这个电话,姜云不能每个客人都亲自去接,但是对于此次事件我们还是表以深深的歉意。

我社负责人刘骥,在得知客人投诉后于当天晚上亲自去酒店看望和慰问客人,客人所住酒店是北京吴裕隆酒店,刘经理确实看到酒店是3星标准,以下是酒店介绍:

这个酒店确实是三星级酒店,并且当时为了避免客人回汉后投诉酒店,我们跟香港路门市杜经理提议让客人务必把所住酒店的大堂和房间都用相机拍下来,这个酒店可以在网上查的到的。关于酒店热水器问题,北京四星以下甚至大部分

四星酒店都是电热水器需要烧水的,四星酒店有中央空调可能室内温度相对高些。关于客人的“那种稀烂地方,凭什么按三星、准三星的标准收费啊?连个火车站路边的破招待所都不如!人家好歹还有24小时热水啊!”这种说法我们可以做如下解释,24小时热水都可以提供,但是前提是客人需要插电热水器烧水,就包括武汉的大部分酒店也都是电热水器需要提前烧水的。北京是祖国的首都,在环境质量和节能节电方面管理较严,酒店无法在客人未到店之前就把热水烧上,这点还希望客人能谅解和接受现实。

我们行程中没有景泰蓝这个购物店,我们的行程中是珐琅厂,北京珐琅厂因是国家旅游局评定的国家级工业旅游示范点,不计入购物店。纯玩团行程比较轻松,我们行程中所含景点也是所有景点的大门票,关于客人的“你们的导游说,天坛大门就算天坛,所以带我们进了大门就算游了天坛,可是别的团队,全部买的35元的通票并带着游客进去游览回音壁等景观。而我们放眼所到之处,尽是北京老人晨练健身的场景。这让人情何以堪?”这种说法还望贵社给予客人解释,这个属于在和客人签合同时需要跟客人说明的,回音壁属于天坛的二道门票,属于客人自愿自理项目,如果客人需要进去参观可以告知我社导游,另买门票进入。

最后关于客人在此次散拼团旅行中所质疑和感到不满意的问题,我社深表歉意,但是散拼团有一定的弊处,那就是客人自由性小,选择范围小。

酒店道歉信篇三:酒店施工致歉信

致歉信

尊敬的客人:

您入住本酒店,本酒店对此表示十分的感谢。由于本酒店进行维护施工,在9:00-12:00和14:00-18:00两个时段会有小量噪音,由此对您带来了不便,表示歉意。希望您能配合我们和谅解我们。再一次向您表示最诚挚的歉意。

XXX酒店

2011年8月29 日

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