去餐厅面试技巧

去餐厅面试技巧篇一：餐厅服务员面试问题

餐厅服务员面试问题

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一、餐厅服务员

1. Say something about the duties of the waiter / waitress

说一下餐厅服务员的工作职责是什么.

2. What’s your daily job? 你的日常工作是什么?

3. Do you think a cordial smile is important when you are serving the guest? Why?你认为当你服务客人的时候亲切的微笑是很重要的吗?为什么?

4. How big is your restaurant? How many dining-seats

你们的餐厅有多大?有多少张桌子?

5. Do you know how to set up table? 知道怎样摆台吗?

6. What’s your shift? 你都有什么班次?

7. How do you make sure you make guests happy in the restaurant with F & B service?

你如何确保你的客人在餐厅高兴的用餐?

8. If the guest angry what should you do?

如果顾客生气了你该怎么办?

9. Why do you apply for waiter /waitress? What’s the waiter / waitress ?

你为什么申请服务员这个职位?什么是餐厅服务员?

10. How to take order? 怎样进行点单?

11. What’s good service? / What’s the teamwork for you?

什么是优质的服务? 什么是团队精神?

12. How do you make unique service ?

怎样做到独一无二的服务?

13. Do you know what is the customer service?

你知道什么是客户服务

吗?

14. What will you do when you finish the job?

工作之余做些什么?

15. What do you like in your job? And don’t like?

在你的工作中你喜欢做什么?不喜欢什么?

16. What is your character? 你的个性怎样?

17. Do you know Chinese cuisine? 你知道中国的菜系吗?

18. Can you name some dishes? / soups?

能说出一些菜的名字吗? 汤的名字?

19. What is your special dish today? 今天的特色菜是什么?

20. What kind of boss do you expect ? What do you think of your boss?

你希望有什么样的上司?对你的老板怎样看?

21. How many floors in your hotel? Your restaurant in which floor ? 你们的酒店有几层楼?餐厅在几楼?

22. What’s your supervisor name ? 你们的主管叫什么名字?

23. How many restaurants in your hotel?酒店里有多少餐厅?

24. What is the name of your restaurant ?餐厅的名字?

25. Can you describe your hotel ? 能描述一下你们的酒店吗?

26.at is you weakness during work? 你在工作中的缺点是什么?

27. What are some foods that you know are healthy for your body?

你知道什么食物对身体有益吗?

28. How to handle errors in the work, give example.

工作中出现错误怎样处理，举例说明。

29. How many staff working in restaurant?

餐厅有多少员工?

30. If you and your roommates have a conflict will affect the work?如果你与你的室友发生矛盾会影响工作吗?

31.Please illustrate the procedure of western restaurant banquet.请画出西餐宴会的流程图。

去餐厅面试技巧篇二：餐饮业业务员面试技巧

One, under the first market awareness: you can from the customer orientation, competitor analysis, advertising the three aspects of market analysis.

二、如果你是销售员，结合营销管理提出以下建议：

Two, if you are in sales, according to put forward the following suggestions of marketing management:

1、首先要锁定目标进行市场定位，目标市场即是对酒店产品有需求、有支付能力的客户群，也是酒店能力所及的客户群体。酒店要有针对性的研究目标市场，做出详细的分析，确定后采取主动深入营销战略，争取更为广阔的目标市场。我们在锁定目标市场的同时，要竭尽全力维护客户的忠诚度，维护的这些客户是最好的免费的口碑宣传，也是其它竞争对手比较难争取的客户群。

1, first of all to lock the target market positioning, target market is the demand for hotel products, have the capacity to pay of customers, but also the hotel capacity and customer groups. The hotel to the research of target market, make detailed analysis, determined to take the initiative to in-depth marketing strategy, strive for a more broad target market. Our target market at the same time, strain every nerve to maintain customer loyalty, the maintenance of these customers is the best free word-of-mouth publicity, but also other competitors more difficult for customers.

2、培养客户群、减少营业成本。一个酒店只有具有特色、良好的服务、具有新颖的卖点、与之产品相匹配的价格体系，真正实现客我共赢，方能维系良好的客我关系，才能谈及客户的忠诚度。忠诚的顾客其自愿花钱购买酒店的产品与服务，其消费支出远远超出随意性客人，并且产生的口碑效应是对酒店最好且免费的宣传。

2, cultivate customer base, reduce operating costs. A hotel only has the characteristic, good service, has a new selling point, and the product price to match system, realize the guest and I win, in order to maintain good customer relationship to talk about me, customer loyalty. The loyal customer voluntary money buy hotel products and services, the consumer spending far beyond random guests,/ reputation effect and is the best hotel and free publicity.

3、节日营销与大席营销。中国作为一个礼仪之邦，每年节日在60余个，大家普遍比较重视的也有20多个，基本每个月都有节日，对于酒店来讲可根据本地市场环境，根据不同的节日做出相应的营销策划与推广。

3, a holiday marketing and marketing. China as an annual festival in a state of ceremonies, more than 60, generally pay more attention to also have more than 20, a day each month for the hotel in terms of basic,/ according to the local market environment, make corresponding marketing planning and promotion according to different festivals.

4、优质服务。酒店要根据现状制定服务及工作标准程序，规范技能操作。在对客服务过程中灵活的按其标准方能给客人提供优质服务。衡量优质服务的唯一标准就是顾客满意，我们也只有通过严抓培训、制定标准、灵活运用才能实现客人最大满意率。

4, high quality service. According to the status of hotel service and operation standards formulated procedures, standardized operation skills. In the customer service process flexible according to their standards in order to provide quality service to guests. The only standard to measure the quality of service is the customer satisfaction,/ we only through the strict training, setting standards, flexibility in the use of in order to achieve maximum guest satisfaction rate.

5、执行力度、督察力度。酒店管理者的通病大都集中在落实问题上，如若没有执行到位总是有很多借口。但若换个角度去思考问题、去解决问题、协调寻求解决方案，那么问题就迎刃而解。只有执行力度上去了，工作质量才能随之提高。

5, enforcement, supervision and inspection. Common hotel managers are concentrated in the problem, if no execution always have a lot of excuses. But if we change an angle to think, to solve the problem,/ the coordination to seek the solution, then the problem will be smoothly done or easily solved. Only the enforcement is up, the quality of work in order to increase.

去餐厅面试技巧篇三：餐厅人员面试计划方案

餐厅人员面试计划方案

为确保我院餐厅7 月份顺利运行，现将报名人员进行面试筛选，根据我院前期用餐人数来确定实际招用人数，具体人数如下：

一、定编定岗人数：

厨师长2名（1、2楼各一名）、主厨7名、面点师6名、凉菜3名、打荷4名、配菜8名、洗碗工10名、洗菜工10名、传菜员3名、售饭员10名、保洁员6名、会计1名、人事1名、收银员1名、包间服务员3名、送餐员5名、采购2名、库管2名。

二、各岗位要求具体如下：

1.厨师长2名（具有15年工作经验含7年烹饪工作经验，责任心强，厨师等级证，精通各种菜系，有丰富的厨房管理经验）

2.主厨7名（具有8年工作经验，厨师登记证，精通各种菜系，能够服从配合厨师长管理）

3.面点师6名（具有5年工作经验者，能够熟练的制作各种主食系列外带花样）

4.凉菜3名（具有5年工作经验者，能够熟练制作出各种菜系的搭配凉菜及盘饰围边）

5打荷4名、配菜8名、洗碗工10名、洗菜工10名、

传菜员3名、售饭员10名、保洁员6名、会计1名、人事1名、收银员1名、包间服务员3名、送餐员5名、采购2名、库管2名。（以上人员具有相关专业以及相关工作经验者优先考虑，且以上人员必须满足年龄在18至45周岁，身体健康、爱岗敬业、吃苦耐劳的精神）

三、面试时间

报名人员在5月31日前进行分批面试

第一批：1.2楼厨师长及各档口主厨（厨师长附厨房管理方案及菜品明细）（主厨附个人简历及特色菜肴明细） 厨师长面试摘选通过之后（留4名），在老医院厨房进行菜品尝试，尝试通过之后（留2名），辅助餐厅管理人员定编主厨，面点，凉菜等后厨人员。

第二批：会计、人事、库管、采购

第三批：前厅人员及后厨人员

（以上面试人员在报名当日应携带本人身份证复印件3份、一寸免冠照5张、相关专业证书、健康证）

临汾市新医院（膳食科） 2014-5-13